In my last post I mentioned the need to send my 2015 MacBook Pro back to Apple to have the battery replaced. Normally this is something I think I could do myself, but I thought maybe I'd take it into Apple, see if they might cut me a break. I've had good luck with Apple repair before, both in speed and service.
Not so much, this time.
After a week of not hearing anything about my laptop, I logged into my account on apple.com and navigated my way to the service area. Turns out they hadn't started the repair yet because of an aftermarket drive I'd put in, and because it wasn't Apple, they needed my permission to replace the drive with an Apple approved drive.
For $1299.
So, let's break down how many ways this pissed me off:
Needless to say, I refused the upgrade, and had them ship it back to me. Funny... when I took it in, the Apple Genius guy (who I had no problems with. Nice guy, helped me get my laptop on its way) said they would have to ship it ground instead of air because of the state of batteries. Made sense to me. Apple themselves shipped it back via FedEx air. Go figure.
Got my laptop back two days after declining services. The day I received it, I took it down to the local computer clinic (at this point I needed my laptop back and working, and I didn't want to have to hunt down the right battery, order it, wait for it to be delivered, watch a YouTube video or three on how to replace it, etc...), dropped it off and within an hour they called back saying it was ready. It's been fine ever since.
I've been an Apple fan boy (boi?) for at least the past 20 years, and this is literally the first time I've been annoyed enough to gripe about them in my personal space. I even tweeted about it. That's how huffy I was!